Manage My Properties | One Agency Central West

Experience the difference a multi award winning team makes today!

About Us

Established in 2000, Total Transaction Realty Ltd is a family owned business serving generations of families throughout the wider West Auckland community for more than two decades.

We are a multifaceted real estate office providing high quality service in property management, investment portfolio development, and residential sales and marketing.

Leading the industry in experience, knowledge and support, recognised by multiple national and international awards and an oustanding reputation.

At Total Transaction Realty Ltd we have an award winning team of knowledgeable, dedicated and friendly professionals that we believe are among the best in the business nationwide. And we should know.

Agency Directors, Ann and Wayne Hutton have been in the business for over 30 years and have a wealth of knowledge in Property Investment Management, together with top performance in Residential Sales.

As an investment property owner you need to maximise the return on your investment and minimise risk. Therefore you need to ensure that your property is managed by a truly professional management company. That is why you should appoint Total Transaction Realty Ltd.

Our core business is to manage properties for our property investor clients. For you this means that our entire team is 100% focused on managing your property to the highest professional standards.

At Total Transation Realty Ltd we guarantee to provide you with a high level of commitment to quality service at all times.

Our Guarantee

We know how to deliver an outstanding Property Investment Management service. This is why we have no hesitation in offering you a written guarantee that if you are dissatisfied with the service you have received, you have brought this to our attention and we have failed to address your concerns, then we will gladly continue the management of your property for the next three months free of management fees.*

* Conditions: Does not apply if we are requested to carry out non-standard duties or in the event of matters outside our control i.e. natural disasters or accidents.

Our Team

The people behind the business

Amy Boyes Property Investment Divisional
Manager & Agency Director
Licensed Salesperson (REA 2008)

amyb@oneagencycentralwest.co.nz 027 660 3434

More about Amy

Ann Hutton AREINZ Residential Property Consultant
And Agency Director
Licensee (REA 2008)

annh@oneagencycentralwest.co.nz 0274 955 713

More about Ann

Wayne Hutton AREINZ Principal Officer
And Agency Director
Licensee (REA 2008)

wayneh@oneagencycentralwest.co.nz 0274 908 333

More about Wayne

Keith Niederer Sales Manager
& Agency Director
Licensed Salesperson (REA 2008)

keithn@oneagencycentralwest.co.nz 027 493 3477

More about Keith

Barry Knight Property Investment Manager

Licensed Salesperson (REA 2008)

barryk@oneagencycentralwest.co.nz 027 386 4614

More about Barry

Liz Soma Business Administration Manager
and Shareholder
Licensed Salesperson (REA 2008)

lizs@oneagencycentralwest.co.nz 027 297 6984

More about Liz

Astrid Van de Geer Residential Property Consultant

Licensed Salesperson (REA 2008)

astridv@oneagencycentralwest.co.nz (09) 836 4614

More about Astrid

Jackie McDermott Residential Property Consultant
& Sales Associate
Licensed Salesperson (REA 2008)

jackiem@oneagencycentralwest.co.nz 027 471 3680

More about Jackie

Rex Baddeley Sales Associate

Licensed Salesperson (REA 2008)

rexb@oneagencycentralwest.co.nz 027 786 9488

More about Rex

Why Use Our Services?

Property Management and Property Investment expertise.

We provide a smart blend of Property and Investment Mangement, looking after everything from the fittings to the financials. To pick a Property Investment Management service that ticks all the boxes, here's what to look for .....

You need to maxirnise returns

Consistent rent reviews
Active database of prospective tenants
Advice on property improvement
Detailed income & expenditure reports arranged

You need a reliable income stream

Dependable rent collection
Rigorous tenant selection
Mid and/or end of month payouts
Minimum vacancies

You need reliable communication

Personally choose maintanance limit
Regular detailed property inspection reports with photos
Copies of important documents to you via email or post - it's your choice

You need capital growth

Thorough property inspections
Fast cost-effective maintenance
Deal with award winning professionals
Market information & property appraisals

Clients Testimonials

What our clients are saying about us

"This is to express my appreciation and gratitude on behalf of my family, the quality of service delivered to us by Ms. Amy Boyes, our Property Manager of our rental house for the past 7 years. Ms. Boyes has consistently attended all issues which I have referred to her promptly, sending the appropriate personnel to attend whatever is required to be fixed in the property. She has always been honest with us for any rectification which needs to be done to the premise. Definitely, I consider Ms. Boyes as an asset to your prestigious company as she has the charisma to care for tenants, whilst monitoring her assigned property meticulously which I think why your company is the "Company of Choice" by Rental Properties. Great experience working with Amy!"

Odeon - Landlord

"We have had our rental properties with Total Transaction Ltd for 5 or 6 years. In all that time we have had our properties well looked after and always had excellent tenants ... ln between tenants we found the place immaculate and it has been obvious that the three monthly inspections carried out has maintained the house to the very high standard. We also recommend this company when selling properties on behalf of landlords."

L & P Downes - Landlord

"We're over the moon. Thank you so much. I just wish we started using your services years ago."

Simpson & Wilson - Landlord

"I would like to thank you for your continued good management of our rental portfolio. As we both lead very busy lives we have no time to manage our properties ourselves. "

M. Cathie - Landlord

"The service I receive from Total Transaction Ltd and yourself is great ... keep up the good work."

K. Bellis - Landlord

"Just a note to say thank you for the great service received from your company. You pricked up our rental management at a time when we were severely let down by the previous agents and tenant. Not only were you able to rent it out again for us, but you also recovered rent from the previous tenant which we though was unrecoverable. You then managed our property very professionally and found us some great tenants. I have no doubts in recommending your services to any of my friends and family, which I am in the process of doing. Well done to you!"

M. Subrayan - Landlord

" . .very big thank you from myself and my wife to you for looking after the tenant and the property so well."

I. Ali - Landlord

"Originally Amy was recommended by a work colleague who had a number of Auckland-wide long term rentals. Our [ ... ] property over the last 9 years has been managed by Amy efficiently and reliably. Amy is a practical; no fuss person; who knows the rental market; is thorough (makes regular checks); and is a very good communicator. We rank her performance as ' 5 Star' and absolutely recommend her services."

Janet & Graeme - Landlords

Call us on (09) 836 4614 for all your property management needs

Frequently Asked Questions

Answers to some your most common questions

How do you determine the best rent for my property?

We always strive to get you the maximum rent possible; however, we also must keep in mind the current market when setting the weekly rental rate, as setting the rent too high may mean the property is left vacant longer than necessary. To determine the best rent for your property, we consider the following:

Demand - Is there a high or low demand for properties at present?

Current availability - We compare your property with similar properties for rent in the market. We consider location, and features for comparison, plus we also view statistics from the Ministry of Building, Innovation & Employment.

Our portfolio - We compare your property with others similar we have in our current portfolio.

How is rent paid and what happens if it isn't?

Handing over the responsibility of rent collection eliminates the landlord's greatest concerns. Knowing that your rent is going to be paid on time and worry free is vital to profitable management and your peace of mind. Rent is to be paid in advance and this is explained to tenants at the start of their tenancy and our "Zero Tolerance Policy" to arrears is not only explained but also documented in our tenants handbook. We are in regular contact with tenants to ensure they pay their rent. If they fail to pay their rent we have a fully documented arrears process, which follows the requirements of the relevant legislation. Our system produces daily reports showing if a tenants automatic payment has not been received. This allows us to catch the tenants before they are even in arrears (as rent must be paid in advance). The key to our arrears management is the systematic, timely and frequent monitoring of rent payments, which are controlled through our systems and processes. Should termination of the tenancy be necessary, we will keep you informed throughout the legal process.

When and how often do you inspect my property?

We carry out a full and detailed inspection of your property, complete with a written report supported by photographs prior to your tenant moving in This is done with the tenant and signed by both the tenant and the Property Investment Manager at the property. A copy of the report is given to your tenant to keep. This is the agreed condition of your property and is kept safely in our files until required again at the end of the tenancy. All properties under our management are comprehensively and regularly inspected on a 3 monthly cycle. You will receive a highly detailed written report of the condition of your property on completion of each inspection. We advise if repairs are needed, and the manner in which your tenant is caring for your property. If your Property Investment Manager is unhappy with the care of your property, they send them a letter and re-inspect in two weeks. All inspections are reported to you.

What are my responsibilities as a landlord?

They are simply ensuring that the property is safe, secure, clean and fit to live in and maintaining properties to a reasonable level of repair, meeting the requirements of local authorities (Council) in all respects.

What documents do I need to supply you?

We will need a copy of your current insurance policy document as well as any Healthy Homes Assessments.

Mould - whose problem is it?

As the landlord you should provide adequare ventilation for the house. Bathroom fans, secure window stays and dehumidifiers help reduce condensation and mould build up. Tenants should regularly air out the dwelling to help prevent any condensation build up.

Who pays the water rates?

Where a separate water meter and account is available, the tenant pays for water usage. The landlords' account is charged with the total water bill and we then invoice the tenant for their exact usage.

Who pays for lawn and garden care?

Usually the tenant is responsible for lawn mowing and general garden care, however this can be negotiated at the start of the tenancy. Tree trimming, weed spraying and plant removal is usually the landlords responsibility.

How often can I increase the rent?

This is regulated by law to once every 12 months during a tenancy.

Contact Us

If you've got any questions, please do not hesitate to call or message one of the team.

We are looking forward to helping you realise your property dreams!

WE MAKE PROPERTY MANAGEMENT EASY!

Total Transaction Realty Ltd (MREINZ)

Licensed Real Estate Agent (REA 2008)

Call (09) 836 4614